If other sales people are getting phone calls and you are not, you could be on Do Not Disturb. 

How to Enable or Disable Do Not Disturb (DND) on your Polycom VVX desk phone

Do Not Disturb is a feature which prevents your phone from ringing and lets you send all incoming calls directly to your voicemail. DND applies to all lines on your phone. All calls you receive while DND is enabled are logged in your Recent Calls list.

NOTE: Calls will still be sent to the forwarding number when Call Forwarding and DND are both enabled. Enabling DND on Shared Lines disables ringing only. The visual notification of the call still displays, and you have the option to answer or ignore the call.

 

How to Enable or Disable DND on Polycom VVX Series phones

1. Press the Home button.

2. Select DND.

3. Press DND once to activate the Do Not Disturb feature. The DND icon will show a red indicator when enabled.

NOTE:  Press DND again to disable the feature.

 

How to Enable or Disable DND on multiple lines

Do Not Disturb allows you to toggle between taking all incoming calls, not accepting incoming call queue calls, and not accepting all calls. On your Polycom VVX Series desk phones, you can toggle between taking all incoming calls and do not accept incoming calls.

QUICK TIP: To save power, automatically enable or disable DND for all lines. To automatically enable DND for all lines, tap the Set All option. To disable the feature for all lines automatically, tap Clear All.

1. From the Home view, select DND.

2. On the Line Select screen, use the up and down arrow keys to select the line to enable or disable Do Not Disturb.

3. On the Do Not Disturb screen, select Enable or Disable.