Copying and pasting From John Fulford Ticket
Hi,
This is regrading INC11252546-StarParts - Part Specifying Web Service Failed error . To resolve this issue, please follow the below steps:
a). Delete StarParts Icon from Desktop.
b). Go to Location: This PC\C:\Users\<User Profile> & delete following items.
i. Select dc_fw folder & delete it
ii. Delete fw_start.bat
iii. Delete StarParts_Install_6.6.exe file.
iv. Empty the recycle bin
c). Download the StarParts by clicking on the below link
http://starparts.chrysler.com/starpartsweb/HomeAction.do
d). Double clicks to run the downloaded StarParts.exe for installation. (Some machines might ask for Administrator Credentials. You need to check with your Dealership IT Team)
e). On the Successful installation, an icon would be placed on your desktop to launch StarParts.
f). Click on StarParts icon and launch the application.
g). If no StarParts desktop icon is there on desktop then, please follow the below steps:
i. Go to the location: This PC\C:\Users\<User Profile>\dc_fw\SPLauncher .
ii. Double click on create_new_fw_start and wait for a second.
iii. Double click on createStartup and wait for a second.
iv. Double click on sp_launch and wait for a second.
v. A Starparts window will open. Enter your credentials and try to login.
vi. If login is successful, close the application. Then right click on sp_launch and send it to desktop to create a shortcut icon on Desktop.
vii. Click on StarParts icon and launch the application.
viii. If you face Problem Connecting to Server errors, then follow the below steps:
1). Download the security certificate by clicking on the link below
http://pilot.starparts.chrysler.com/home/html/STARPARTS/STARPARTS/Cert_Fix.exe
and if the link is not working for you by clicking on it, please copy the link and enter it in different browsers and press enter and running it by clicking once on the downloaded file to complete the installation.
2). After the installation is completed, close the StarParts application.
3). Go to the location: This PC\C:\Users\<User Profile>\dc_fw\SPLauncher on your machine.
4). Double click on create_new_fw_start and wait for a second.
5). Double click on createStartup and wait for a second.
6). Double click on sp_launch and wait for a second.
7). A StarParts window will open. Enter your credentials and try to login.
8). If login is successful, close the application. Then go to the desktop.
9). Click on StarParts icon and launch the application.
After walkthrough the above steps successfully but still issue persists, please provide a suitable time range along with your time zone so that we can conduct a remote session to resolve your issue. If the issue is resolved, please provide a confirmation on this mail.